BB&T reports services are returning

Ongoing BB&T outages locks customers out of their bank accounts

Many of BB&T's banking services were unavailable early Friday morning, including online banking, mobile banking app and ATMs.

Those with BB&T can still use their debit, credit and prepaid cards.

Officials say at this time, automated Phone24 service and ATMs are now available, but some account information has not yet been fully updated from yesterday.

"As our systems continue to recover, we want our clients to be aware account information may only reflect transactions made through Thursday night", the bank said in a statement Saturday.

The Winston-Salem-based bank acknowledged the outage Thursday and Friday on its website and Twitter account but did not specify what went wrong.

The bank said it would reimburse customers for any fees they are assessed related to the outage, as well as waive its fees. We hear your frustration, and we are committed to making this right. We will continue to provide updates here and on, ”; the company said in a tweet.

The bank said it is experiencing an outage at one of its data centers.

An outage map showed the biggest impact was focused on Charlotte, Atlanta, the Washington DC area and Philadelphia.

BB&T is restoring some of the services it lost after what it calls an equipment malfunction. Our financial centers that are normally open on Saturdays will also stay open two additional hours today to assist our clients.

Company officials added "we have no reason to believe this issue is related to cybersecurity".

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