Apple memo indicates iPhone X is having some issues with Face ID

Apple iPhone 7 Bug

The first step into repairing the problem is by fixing the rear camera.

As MacRumors reports, Apple distributed a document to Apple Authorized Service providers detailing the fault present in both iPhone 7 and iPhone 7 Plus and how to deal with it.

Apple previous year in September came up with its most expensive phone -the iPhone X- with a revolutionary design and secured Face ID technology.

Apple's promise is that, though some bemoaned the loss of the Touch ID sensor on the iPhone X, the facial recognition system is, in fact, much more secure than fingerprint biometrics ever was.

If you're experiencing this difficulty and your device in no longer under warranty, Apple say its service providers can request an exemption for a free fix.

Many users complained about iPhone X's faulty Face ID feature shortly after they received their device. Again, it's a complex system, and it's evidently one that can be repaired relatively easily, or not at all.

One Reddit user explained the conversation he had with a Genius Bar personnel - "I was talking to the Genius Bar guy and he said that the cameras are connected". Surprisingly, models like iPhone 8 and iPhone X that have been repaired with genuine Apple displays were unable to adjust brightness automatically.

Though the documents don't specify the charges of repairs, users whose iPhone 7 and iPhone 7 Plus is not covered by warranty, the service providers can request exceptions for this particular issue. He also reported issues with the Face ID.

IPhone X owners who have been experiencing Face ID issues may be in line to receive a new iPhone X instead of a fix, according to an internal document. The wide angle did the ones that worked and is connected to the front-facing camera. If the diagnostics find issue with the camera, perform the fix to see if the issue is resolved.

As per the instruction manual, there seems to be no link between the Face ID and the rear camera. Run AST 2 on the customer's device to check the camera. But, if the issue persists, as a last resort they are authorized to replace it with a new unit. The Reddit user has mentioned specific issues with the rear camera with movements like pano, slow-mo and time lapse.

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