O2 network down across the United Kingdom - can you claim compensation?

Customers have vented their frustration at not being able to access the internet on their phones.

It said: "Our technical teams are investigating reports of issues when using data". After many complaints, O2 said they were hard at work finding the source of the issue, and later identified a problem with a third party supplier. This drop in service will also affect services that use 02's network including GiffGaff, Sky Mobile, Tesco Mobile, LycaMobile and TalkTalk.

'We fully appreciate it's been a poor experience and we are really sorry'.

The Telegraph confirmed that some customers of these other networks were also affected by the outage.

They wrote on Twitter: "We are aware our customers are unable to use data this morning".

The company has 25 million customers across the United Kingdom.

The first issues were reported at around 5.30am on Thursday.

Earlier, O2 said it suspended planned work or updates to its systems and network.

"While it's positive that voice calls are still up and running, without a projected timeframe for a fix, this is likely a worrying situation for a large proportion of O2's some 32 million United Kingdom customers". According to two people directly involved, an issue relating to software in the systems provided by Ericsson has been identified.

The network outage isn't just forcing British mobile users to put down their phones and talk to one another.

The technical problem left millions of workers without access to emails and news on their morning commute and enraged those who wanted to access social media. Work is now ongoing to fix the fault and customers are being encouraged to use wi-fi where possible.

Related News:

06 December 2018

Origi: Late derby goal was one of my finest Liverpool moments
But Marco Silva introduced young winger Ademola Lookman off the Everton bench and his side's attacking threat instantly improved. The third instalment of derby day in the Premier League will see Liverpool welcome Everton to Anfield in the Merseyside Derby.

06 December 2018

United Kingdom lawmakers just released a trove of Facebook emails
Westminster has published secret documents which indicate Facebook collected records of its users' phone calls and text messages. Zuckerberg in 2012 underestimated how much giving developers access to data could be a risk.

03 December 2018

Trump tweets that China will slice tariffs on US-made cars
The increases come after the United States and China said they had agreed to not increase tariffs for 90 days to allow for talks. The nationalist Global Times tabloid called it a "momentous step forward" that brings "huge potential for fair trade".
03 December 2018

Oil jumps on efforts to boost prices
The global benchmark, Brent crude, steeply increased on the same day to $59.26 per barrel after closing at $58.12 last Wednesday. In Europe, January Brent crude futures which expired at the end of the session, lost 80 cents, or 1.3%, to $US58.71 a barrel.

03 December 2018

French govt says no plans now for state of emergency
The protesters have no apparent leaders, making it hard for the French government to negotiate or meet with them. Paris Mayor Anne Hidalgo tweeted her "indignation" and "deep sadness", saying that violence is "not acceptable".

03 December 2018

Ballon d’Or winners ‘leak’ shows Luka Modric first, Ronaldo second
Both enjoyed bumper domestic seasons in La Liga, with Ronaldo plundering 44 goals in all competitions to Messi's 44. The 33-year-old has already lost two major awards to his former teammate Luka Modric earlier this year.
06 December 2018

Here's the full list of the 8 XFL cities and their venues
Vince McMahon's XFL announced that the following cities will host teams and also announced the stadiums the teams will play in . XFL domain names for several other cities have reportedly been registered, hinting at possible future expansion.

05 December 2018

Qualcomm rules out another bid for NXP
Qualcomm has a large presence in China so they were not left with any real options except to cancel the deal. The American and Chinese presidents met during the G20 event in Argentina to cover an array of thorny issues.

05 December 2018

'Zero' doubt Saudi crown prince directed Khashoggi murder: GOP senators
He has consistently reminded the press that the crown prince told him he had nothing to do with Khashoggi's disappearance. While acknowledging the country's long relationship with Saudi Arabia, senators have said the murder can't be excused.
05 December 2018

Apple Music Latest Beta Update includes Android Tablet Support
After selecting spam calls and messages, the DND app will auto-generate complaint texts to the operator for processing the number. Apple took a hard stance and said that it would not be allowed on Apple's App Store , but Apple finally has backed down.

05 December 2018

Priyanka Chopra and Nick Jonas reveal new wedding photos - with two dresses
She held a bouquet of tuberoses, which she said was her favorite flower, and a string quartet played during the ceremony. Looking at the wedding pictures is what we all love and we hope the couple will share it as soon as possible.

02 December 2018

US, China agree to halt new tariffs for 90 days: White House
Before the meeting, the US President was optimistic. "Discussion on economic and trade issues was very positive and constructive". Trump told Xi at the start of the meeting he hoped they would achieve "something great" on trade for both countries.