Tesla Model 3 reliability issues lead to downgrade by Consumer Reports

Tesla Model 3 reliability causes car to lose CR recommendation

Tesla's earlier-than-scheduled delivery, however, comes as the automaker was dealt a setback on Thursday after Consumer Reports, an influential US magazine, withdrew its endorsement for Model 3, citing reliability problems. This survey guides Consumer Reports decision making when it comes to the continuing recommendation of vehicles and is compiled using data from nearly half a million vehicles.

Tesla Inc has started delivering Model 3 cars in China slightly ahead of schedule, as it looks to revive its sales that have been hit hard by Sino-U.S. trade tensions.

But now the dark times have returned again for the Model 3 and Consumer Reports, as the publication claims the car's reported reliability issues are too much to sustain a recommendation.

The Model 3 still has the highest safety ratings from NHTSA and owners are very pleased with their vehicles, but CR stillknocked Tesla for reliability issues. "We have already made significant improvements to correct any issues that Model 3 customers may have experienced that are referenced in this report, and our return policy allows any customer who is unhappy with their vehicle to return it for a full refund", the spokesperson said. While it reached its conclusion after reading reports of Tesla owners complaining about the fit and finish of their vehicles, Fisher points out that the Model 3 owned and tested by Consumer Reports had a rear window with a small stress fracture.

Reliability aside, the Model 3 is seemingly a huge hit with owners, as evidenced by the fact that it was the "most satisfying" vehicle to own in 2018, edging out strong competition from the likes of Porsche and other luxury automakers.

The new data from Consumer Reports was derived from its annual Owner Satisfaction survey, whose data encompassed July through September 2018. The dropped recommendation follows two Model 3 price cuts this year to partially offset lower federal tax incentives.

The prediction had been extrapolated from Tesla's historical survey results for the Model S and X. The others in the top five also are premium marques: Volkswagen AG's Porsche and Audi, followed by Toyota Motor Corp.'s Lexus.

This auto lost its "recommended" status despite Consumer Reports giving the vehicle an exceptional review score: 103 points on a scale only created to go up to 100. The lowest-ranked brands are Jeep, Mitsubishi, Land Rover, Jaguar and perennial bottom-dweller Fiat.

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